Patient Portal

Trouble logging into New EMR System?

If you are having trouble logging into our Patient Portal or new Electronic Medical Records (EMR) system please consider the following:

Did you get the email inviting you to the system yet?
All of our patients should have now received an invitation to join ChARM. If you have not seen your invitation email please check spam. It’s also possible that we do not have the correct email on file. If you do not see an invitation, please call our office or email us and anyone who answers should be able to help update your email. You can email us at [email protected]

If you did receive your invitation but need the link to the system, it’s HERE. Links to apps are below:

For Android Users: HERE

For Apple Users: HERE

For Computer: HERE

If you have problems logging in, please call system support at ChARM at 855.571.5557. Our Front Desk will not be able to assist you with problems logging into ChARM.

Share Sections on ChARM with us

This video shows you how to share sections with us so your provider can see your information.

Updates on our New EMR System

Sent November 8, 2023

Valued patients,

Thank you for your patience and encouragement as we continue our migration to ChARM. We have heard great feedback from those who have begun using ChARM and are enjoying the simplicity of the many functions it offers.

Charm Invites: All of our patients should have now received an invitation to join ChARM. If you have not seen your invitation email please check spam. It’s also possible that we do not have the correct email on file. If you do not see an invitation, please call our office or email us and anyone who answers should be able to help update your email. You can email us at [email protected]

Once you create your account please be sure to click on “Share Sections” at the top of your screen and choose all sections so that your provider and our team will be able to see all of your information.

In order to expedite check in and limit data entry at your next appointment, we recommend going ahead and adding the credit card that you wish to keep on file (use the card icon at the top right) as well as your updated insurance and pharmacy.

Prescription Refills: We are still manually inputting prescriptions and medications into ChARM. Once all medications are entered you will be able to request a refill request through the portal. In the meantime, we request that you please call and leave a message for your pharmacy with the refill request. As soon as the refill request is received we will approve it as long as you have been seen in the past year. If you call your pharmacy and leave a message for a refill and it is not filled within 24 hours please let us know.

Please note that past lab orders and patient encounters are available on our old portal, Hello Health. It will take roughly 60 days for labs, visit notes, and other patient information to fully migrate to ChARM. You will have access to Hello Health until December 1st.

If you prefer an app versus internet browser (much more user friendly if using a mobile device) you can download the ChARM app which allows most of the functionality of the website.

For Android Users: HERE

For Apple Users: HERE

From a Computer: HERE

Sent October 21, 2023

Dear patients,

Thank you so much for your patience and support during our new EMR System migration to ChARM.

This has been a huge endeavor, and it will take us a while to work out all the kinks. Thanks for working with us, as we are all learning.

Updates for this week:

If you have not yet received an invite email, look for one coming soon from “ChARM Team” that will prompt you to set up your ChARM account. It’s important that you go ahead and set up your account. Invites are being sent out in alphabetical order and also to patients with upcoming appointments. Because we must invite patients one at a time, this is quite an endeavor. We have team members working around the clock to get all of our patients invited.

Once you create your account, please be sure to click on “Share Sections” at the top of your screen and choose all sections so that your provider and our team can see all of your information.

In order to expedite check-in and limit data entry at your next appointment, we recommend going ahead and adding the credit card you wish to keep on file (use the card icon at the top right) as well as your updated insurance, pharmacy, and medications/prescriptions.

Prescription Refills: We are still manually inputting prescriptions and medications into ChARM. Once all medications are entered, you will be able to request a refill request through the portal. In the meantime, please call and leave a message for your pharmacy with the refill request. As soon as the refill request is received we will approve it as long as you have been seen in the past year. If you call your pharmacy and leave a message for a refill and it is not filled within 24 hours please let us know.

Please note that recent lab orders that you are waiting on will be delivered through our old portal, Hello Health. It will take roughly 30 days for labs, visit notes, and other patient information to fully migrate to ChARM.

If you prefer an app versus internet browser (much more user-friendly if using a mobile device), you can download the ChARM app.

For Android Users: HERE

For Apple Users: HERE

Latest information on the migration can be found HERE.

Sent October 13, 2023

Dear patients,

Our BIG day has nearly arrived and we are very excited that the move to our new EMR (Electronic Medical Records) System, ChARM is underway. This has been a huge endeavor and we ask for your patience as we continue our migration and “go live”.

Here is what you need to know as of now:

ChARM will replace our current EMR Hello Health.

Please look out for an email coming soon from “ChARM Team” that will invite you to set up your ChARM account. It’s important that you go ahead and set up your account. If you do not receive an email before 10/18 from ChARM Team, please reach out to the front desk.

We will have our very own RIH portal app coming soon as well for those who prefer an app option. Meanwhile, you can use the ChARM app.

For Android Users: HERE

For Apple Users: HERE

We are working on working out all the “kinks” as we go live. Our target date is Monday October 16th.

Fee and Service Updates:

The yearly $60 fee that you’ve been paying to Hello Health will no longer process. On the one year anniversary of your last payment, you will begin paying $60 per year membership fee through the ChARM system. Family memberships for 2 or more people will be $120 per year.

Please note that the above membership rates are for existing patients only and new patients will pay $10 per month or $100 per year per individual and $20 per month or $200 per year for families of two or more.

Our definition of a family is immediate family living at the same address. Adult children over the age of 26 will need to have their own account.

In addition to the robust and easy to use functionality of ChARM, it also includes lots of new features that you’ll soon be able to explore. Your membership will also allow you to message your provider basic questions with a maximum of 3 interactions between visits. An interaction should cover one topic. Messages do not replace visits and providers may ask you to make an appointment if the question is too complex for a basic message.

ChARM also makes it much easier to communicate with our support staff for scheduling, billing, labs, store questions, infusions, thermography and much more!

Changes to Billing:

We will be closing the Collaborate Patient Payment Portal on Friday, the 13th of October. ChARM will be migrating the patient’s balances from CMD to ChARM over that weekend so all patient balances and payments will take place in ChARM by Monday, Oct 16th.

After the payment portal is closed on the 13th, patients will begin receiving text messages and an email statement with balances as well as a link to pay. You do not have to be logged into ChARM to pay.

Finally, we will no longer be sending paper billing statements through the mail but the text and email will serve that purpose going forward. If you prefer to pay via check, the information will be available for mailing checks on the statement.

As noted, we do expect there to be “kinks” as we work through this endeavor. We know that the end result will help us to serve our patients better with a reliable, streamlined, easy to use system. We are very excited for this new and improved patient experience!