OFFICE HOURS: Monday-Thursday 8:30-5:00 and Fri 8:30-2:30. The office is closed for lunch from 12-1 Monday-Thursday. The office is closed for a meeting every 2nd Tuesday of every month from 12-1:30.
PATIENT ONLY STORE HOURS: Monday-Thursday 8:30-5:30 and Friday 8:30-3:30. The store remains open during lunch hours except for the 2nd Tuesday of every month for the RIH staff meeting.
You can schedule an appointment online by going to our Patient Portal, going to Request Appointment at the top of the page and following the steps. You can not book an appointment for Infusions, pellets or injections online. You must call the office for those appointments.
Please do not include a note under Reason on your appointment requesting an infusion, pellet or injection. This will not book your appointment for that service.
No, we do not take phone visits. While you may have had a phone visit with us during COVID, we are no longer able to provide this form of visit.
All other insurance policies (except those named as approved above) are not accepted and payment will be expected at the time of service.
Remember, to prevent heartache, this is YOUR insurance and YOUR responsibility, and each policy is different. Avoid being surprised.
All new patients are required to pay a monthly membership of $10 for single patients and $20 for families (or annually $100 and $200 respectively). The definition of a family is immediate family living at the same address. Adult children over the age of 26 will need to have their own membership.
As we continue to expand and offer more services to more patients, we are updating our cash pricing model to make the cost of visits standardized by visit rather than the per-minute model that we have previously employed.
At this time all providers are taking new patients except for Dr. Wiggy Saunders and Dr. Bruce Lantelme.
We are problem focused so we will not be taking over your primary care. We suggest that you maintain your PCP for routine medical care and sick visits. Due to demand, we are unable to take on every patient with interest in our practice. We take on cases that include symptoms, diseases and challenges that we feel we can most effectively treat based upon our strengths and are unable to take on new patients who are primarily seeking wellness or primary care with an integrative approach.
You must schedule an appointment for labs. Our schedule does not allow us to accept walk-ins. On the day you have an appointment with a provider, if they send you down for labs, that is considered part of your appointment on that day. If you choose to come back at a later time, you will need to make an appointment. Appointments can be made on the patient portal.
If you are scheduled for a lab draw in the morning, please do not take your morning medications and supplements. If you are scheduled for an afternoon lab draw, then please take your medications and supplements in the morning as prescribed. Thyroid medication should be taken about 8 hours prior to your lab draw.
Late arrivals to appointments or NO SHOWS:
Please arrive 15 minutes (30 minutes for new patients) prior to your appointment.
If you arrive after the start time of the appointment, you will be rescheduled and charged a late fee.
Established Patients will be charged $37 and New Patients $77 for the NO Show fee and late cancellations — ALL patients will be required to give us a 24 hour business notice.
New Patients:
You must fill out the intake form before arriving for your new patient appointment. If you arrive without a completed intake form you will have to reschedule the appointment and will be charged a no-show fee of $77.
If you have a medical record request, please contact RIH Medical Records on the patient portal or call our office at 336.768.3335.